Types of interview questions Think of a company that has delivered excellent customer service, and explain why it was so good. (Present) Most recently, I left my job as the Service Desk Manager at Hotel ABC, where I was responsible for a team of fifteen, including front desk agents and room service attendants. Co-Founder and CEO of TheInterviewGuys.com. The agent also needs to make sure that customer’s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise. Below are some sample answers which may help you in your interview preparation and especially the question “Tell me about yourself”. Answers to All 25 Customer Service Q&As > ... About Our Approach to Q&As Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. customer service specific interview questions; behavioral interview questions ; Standard interview questions and answers. This can be a tricky question to answer. 7 More Sample Behavioral Customer Service Interview Questions. A job in the customer service industry is one of the most in-demand careers today. Tell Me About Yourself Best Answers—Examples Plus top tips for a store manager job interview. Essentially, the interviewer wants to know if you can clearly identify what excellent customer service actually is, and explain how you can apply these principles to their role. Why they ask this: This answer also relies on the homework you did ahead of the interview. “Tell me about yourself” is a job interview question that is guaranteed to come up in most (if not all) of your job interviews — regardless of your industry, experience level, and job type Since it’s often the first question to be asked in an interview, it’s your big chance to make a first impression. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. While it might seem like the hiring manager wants you to list the benefits of the job (free access to the company gym, unlimited smoothies on Fridays) what they’re really asking is, “Why do you believe you’ll be a good fit for this company?” Keep in mind: For brick-and-mortar stores, providing a memorable, positive experience for customers is essential to success. 20 important store manager interview questions and answers. Here is a selection of sample answers you can use to respond to questions about customer service. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. Keep it under a minute Customer service is about the customer and the service that is offered to them. If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. For a Customer Service job interview. Before you go into the interview, make sure you have a few strengths in mind to mention if you are asked the ‘tell me about yourself’ question. 6. Sales interview answers. Tell me about yourself What the employer wants to know. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … Give an Example/Role Play Questions. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. An employer will have developed an impression of you from your CV and cover letter. 1. “Tell Me About Yourself” Gets The Interview Going By: Setting the tone for the rest of the interview; Acting as an easy way to break the ice and get the interview started; Giving you the chance to take control of the interview from the beginning; Can ruin your chances of … Some estimates suggest that the interviewer can make up their mind about you within the first 30 seconds - and the question ‘tell me about yourself’ is often one of the first questions asked. In your response, do the following: You should include your name, a personal profile, your key strengths, a recent achievement, your most recent responsibilities and where you want to go next in your career. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Yet, you should answer it in your own way, making you differentiate from other candidates. Key points to tell me about yourself. I spent many years as a Customer Service Manager, where I hired and trained service staff and resolved customer complaints. Q1. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. These were sample answers to “tell me about yourself” question. Each of us is different, so is every interview. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. Typical Questions Asked in a Retail Job Interview 1. Notice three things all of those interview tell me about yourself answers have in common: They kick off with a key fact that fits the job. Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. It’s one of the most frequently asked questions in an interview: Tell me about yourself. What is good customer service? We hope that you have found some inspiration in our answers, and that you will manage to prepare your great answer to the question. The most important step you can take during your interview preparation, is to familiarize yourself with answers to some of the most common customer service interview questions. Sample 2: I’ve been in Customer Service for ten years, helping people find the solutions they need in a timely manner. 1. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … You can expand later in the interview depending on the questions. This is probably the most common interview question. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. There are 7 other behavioral interview questions that you’re very likely to hear, too, though. Below are the answers to these 30 commonly asked BPO interview questions and answers. People hire people, not skillsets or experiences. It will be the job of customer service agent to build a positive relationship with the customer. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Tailor Your Answer to the Role and Company … Nevertheless, motivation, enthusiasm, and positive attitude (nearly) always works. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, … We’ve looked at 10 of the most common questions you’ll hear in a customer service interview now. These often begin with the interview question: Tell me about yourself. In your response, do the following: Tell me about yourself? "Tell me about yourself" offers you the opportunity to tell the interviewer something unique and different about yourself, within the context of your professional persona. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Tell me why you want to work here. Also read: A complete list of HR interview questions and answers. Behavioural interview questions. Customer service refers to the part of a business which attends to the needs of its customers. 8 More Tips for Answering “Tell Me About Yourself” Okay, so you’ve got an interview coming up and you know it’s probably going to start with some form of “tell me about yourself.” Here’s what else you need to do to nail your answer. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. Your response to this request will set the tone for the rest of the interview. What They Want to Know: Interviewers are eager to find out if your definition of customer service matches the company's. While we have addressed this before and even gone specific with Accounting job interviews , the question still seems complex among many. It’s often the first to be asked and, because it’s an open question, it’s a tough one to answer. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Briefly explain what you mean by customer service and customer support. How to Answer the Tell Me About Yourself question We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. This definition of good customer service will help you answer frequently asked interview questions around customer service.. Store manager interview questions. 9. Then discuss how you see yourself fitting into a position at their company. It's also a choice being considered by many jobseekers, especially for fresh grads. Let's begin! Initially, briefly mention the skill/strength and offer proof of how it helped you and previous employers. Given its ubiquity and open nature, it’s important you’ve put sufficient thought into … But before getting in, you need to get past the interview (and a few assessment tests after that). Briefly talk about your current employer. Common interview questions do’s and don’ts. The hit present, past, and future. In all the top questions that employers and recruiters ask during a job interview, the ‘tell me about yourself’ question appears to be the most challenging among job seekers. For that reason, "tell me about yourself" is actually one of my favorite interview questions. ‘Tell me about yourself’ is the most common interview question that is guaranteed to be asked by the employer-regardless of your industry, job type and experience level. 1. The ‘tell me about yourself’ interview question can really be nerve-wracking. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. 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